by Susie Wentz | Jun 5, 2026 | Process Mapping
When organizations set out to improve their operations, they often begin by drawing boxes and arrows on a whiteboard. While documenting the steps of a workflow is a necessary part of operational excellence, the diagram itself is rarely the most valuable outcome....
by Susie Wentz | May 28, 2026 | Process Mapping
The Macro-Level Context of Operational Friction The contemporary business landscape is characterized by rapid scaling, supply chain friction, and shifting market demands. In high-growth economic zones like the Tampa Bay region, organizations frequently outpace their...
